Frequently Asked Questions
What file types are included with my digital download?
All Info will be in the description of the item.
Depending on what you ordered/downloaded:
300 DPI transparent PNGs
Editable Canva Templates
Help Guides
PDF's etc.
NO physical product will be shipped unless otherwise stated in the listing. Exceptions include Merch.
For Merch or other Physical Products,
We offer standard and express shipping options. Shipping times vary based on your location and the selected shipping method.
Because every physical product is made to order just for you, we cannot accept returns or exchanges for buyer's remorse, accidental wrong sizes, or incorrect color choices. To make sure you get exactly what you want, definitely double-check our size charts and color names before hitting that checkout button!
That said, we’ve absolutely got your back if something goes wrong! If your item arrives damaged, defective, or there was a mistake in how it was printed, please let us know within 30 days of delivery. Just send us a quick message with a photo of the issue, and we will gladly get a free reprint or a refund sorted out for you ASAP.
Yes, once your order is shipped, you will receive a tracking number via email to monitor its journey to your address.
Can I use your designs/PNGs to sell physical products?
YES! Absolutely, but you cannot resell the designs AS IS. If Selling as a digital product, please make significant changes to the design so that it is uniquely your own.
If you have questions about what this means, please reach out! I am happy to help.
Am I allowed to resell the digital files?
Yes/No
NO:
Files used AS IS:(without significant changes by you personally) cannot be resold, shared or redistributed.
YES:
Files that have been significantly changed to become a product that is uniquely your own is perfectly fine. Feel free to use any files whether FREE or PAID as a “jumping off point” for your own designs.
I didn't get my download link. Where is it?
If your download did not go to your email promptly, please check:
- You are checking the same email that you used to login to your account.
- You Spam folder
If you still need help please reach out!